Frequently Asked Questions
Store Support
How can I contact Customer Service?
For any questions about your order or our products, please reach out through our online contact form. Our team is happy to assist you.
Where can I find shipping information?
Shipping options, delivery times, and fees are provided at checkout. For details, visit our Shipping & Returns page.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. For more details, see our Returns & Exchanges page.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.
Can I modify or cancel my order?
If you need to make changes, contact us immediately. Once an order is processed, modifications may not be possible.
Do you offer gift wrapping?
Yes! Gift wrapping is available for select items. Look for the option during checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Do you have a physical store?
Our products are available online at metropolitanmuseumgifts.com.
Are your products authentic?
All items are officially curated and high-quality.
Can I pre-order items?
Pre-orders are available for select products. Check the product page for details.
Do you offer discounts or promotions?
Sign up for our newsletter to receive updates on special offers.
How do I care for my purchase?
Care instructions vary by product. Refer to the item description for details.
What if my item is damaged or defective?
Contact us immediately, and we’ll assist with a replacement or refund.
Do you sell vintage or antique items?
Our collection includes curated reproductions inspired by historical pieces.
Can I request a custom order?
At this time, we do not offer custom orders.
How do I use a promo code?
Enter your code at checkout to apply the discount.
Where are your products made?
Items are sourced from global artisans and manufacturers.
Do you offer bulk or wholesale purchases?
For inquiries, please contact us through our website.
How can I stay updated on new products?
Follow us on social media and subscribe to our newsletter.