Shipping & Returns

At MetropolitanMuseumGifts.com, we strive to provide a seamless shopping experience. Below, you’ll find details about our shipping and return policies.

Shipping

We offer domestic and international shipping for most items. Processing times may vary depending on product availability. Once your order is shipped, you will receive a confirmation email with tracking information.

• Standard Shipping: Delivery times vary by destination.
• Expedited Shipping: Available for select items for faster delivery.
• International Shipping: Duties and taxes may apply and are the responsibility of the customer.

Please note that shipping delays may occur due to unforeseen circumstances.

Returns & Exchanges

We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging.

• Return Process: To initiate a return, visit MetropolitanMuseumGifts.com and follow the instructions in your order confirmation email.
• Refunds: Once your return is received and inspected, a refund will be processed to the original payment method. Shipping costs are non-refundable.
• Exchanges: We currently do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.

Certain items, such as personalized or perishable goods, are final sale and cannot be returned.

For further assistance, please visit MetropolitanMuseumGifts.com. We appreciate your support and look forward to serving you!